Pandora FAQs

This page is here to give you easy access to all the features we’ve published on Pandora bracelets!

PANDORA FAQs: A general list of frequently asked questions about Pandora bracelets.

The Basics

Other Types of Pandora Bracelet

Just For Fun

Pandora For Occasions

24 Comments on The Basics: Pandora FAQs and How-To’s

  1. nicole
    May 4, 2015 at 7:51 pm (3 years ago)

    Does pandora shop charge if i takey braclet in? As my charms stuck on it ?

    Reply
    • Mora Pandora
      May 4, 2015 at 11:39 pm (3 years ago)

      Hi Nicole – it depends whether you’re in warranty or not. They should fix it for free if it’s a fault with a Pandora charm or the Pandora bracelet itself, and they’re still in warranty. If it’s a non-branded charm that’s causing the problem then most likely they will charge you or refuse to do anything with it. Hope you get it sorted!

      Reply
      • nicole
        May 4, 2015 at 11:42 pm (3 years ago)

        Its not in warrenty.i dont even have the reciept.and its a pandora cha thats stuck

        Reply
        • Mora Pandora
          May 4, 2015 at 11:48 pm (3 years ago)

          They may possibly charge you then… It’s up to the discretion of your store unfortunately!

      • nicole
        May 4, 2015 at 11:53 pm (3 years ago)

        Will it be alot do u think?

        Reply
        • Mora Pandora
          May 5, 2015 at 10:19 am (3 years ago)

          Sorry I don’t know, I’ve never had that particular problem :( it will vary depending on your store too. I’d give them a ring and see what they have to say :)

  2. JCF
    October 13, 2015 at 9:10 pm (2 years ago)

    Have you had any dealings with Pandora-Outlets.com?? What was your experience?

    Reply
    • Mora Pandora
      October 14, 2015 at 10:08 am (2 years ago)

      The link doesn’t appear to be working for me but with a URL like that I would imagine that they are not selling genuine Pandora items!

      Reply
  3. jimypaula
    November 10, 2015 at 1:51 am (2 years ago)

    Can you tell me about the Pandora 25th Anniversary Bead?

    Reply
  4. jimypaula
    November 19, 2015 at 8:26 pm (2 years ago)

    I have another question. This time it’s about the HTF Rander’s Frog. I have just purchased one for $1800.00. Was that a reasonable deal for that charm? Also can you tell me a little about it and what kind of box was in it originally. I really appreciate your web and knowledge of Pandora jewelry. Keep up the good work.
    Thanks again, Paula

    Reply
    • Mora Pandora
      November 23, 2015 at 7:43 pm (2 years ago)

      Hi Paula! The Randers frog is probably the rarest Pandora charm there is… no one knows how many exactly were made, but it was a very small and limited release. It’s hard to put a price on it, as they come up so rarely. I have seen them listed for £1,000 but don’t know if they sold for that. It didn’t come with any special box as far as I’m aware.
      If you want some more info on the charm itself, have a look at this post:
      //morapandorablog.com/2013/11/22/feature-hard-to-find-charms/
      Anyhow, congratulations on owning such a rare piece! :)
      Ellie

      Reply
  5. Girlie Lim
    December 17, 2015 at 7:38 am (2 years ago)

    Hi!.. would really appreciate your advice … i have 3 bracelets full of charms and 4 bangles with 5 to 9 charms…I’m too busy and sometimes lazy to take the charms out of the bracelets and bangles… sometimes they stay in them for about 3 weeks… is that okay?… i keep each set in zip lock plastics too…

    Thank you btw for this very helpful blog!.. i always look forward every morning for your reviews and updates… do continue with you great work!…

    Reply
    • Mora Pandora
      December 17, 2015 at 11:34 pm (2 years ago)

      Hi! :) I don’t ever dismantle my bracelets unless I am rearranging or actively cleaning them, so you will be fine! There’s no need to store your bracelet and charms separately.

      And thank you, that’s so nice of you to say! I’m really pleased that you enjoy the blog <3

      Reply
      • Girlie Lim
        December 18, 2015 at 12:48 am (2 years ago)

        Hi again! thanks so much for this reply.. gives me relief actually.. need to hear this from the expert.. ???

        Reply
        • Mora Pandora
          December 18, 2015 at 11:08 pm (2 years ago)

          You are welcome! ^^

  6. Dyan
    January 25, 2016 at 3:26 pm (2 years ago)

    Hi… I have a couple of charms that wont stay upright. Any suggestions? Thank you!

    Reply
    • Mora Pandora
      January 25, 2016 at 11:30 pm (2 years ago)

      Hi! There’s not much you can do about charms that flip, unfortunately. Some charms are just weighted poorly. The more charms you have on a bracelet, and the tighter they are placed together on the chain, the more likely you will be able to keep them in place. Some people have also had success with openworks charm by putting silicone stoppers inside the charms to fix them upright.
      I just tend to let my charms flip and to try not to worry about it too much. It is very tricky trying to get them to stay the right way up :)

      Reply
  7. Carole
    September 5, 2016 at 6:17 am (1 year ago)

    Hi, I just got my first pandora bracelet! I’m so excited that I went out the next day and bought two more charms to add to my first dangly one.
    My question and I apologize if anyone else had this already somewhere else on your blog, is there anyway to keep the charms from flipping over and being face down all the time?
    I bought one for each of my dogs…one is a heart with a paw print and the other is the food dish with a bone on top. They are NEVER facing up and it’s kind of disappointing, is this normal?

    Reply
    • Carole
      September 5, 2016 at 6:20 am (1 year ago)

      Sorry, as soon as I finished this message, i browsed from bottom up and saw my question was just answered above!

      Reply
  8. Gord
    December 31, 2017 at 1:40 am (2 months ago)

    Hi , I have just received a new bracelet and mickey charm from my lovely hubby, I collected Pandora in the past years ago, boy how they have changed, I am a vet nurse and collected the animals. I have a thing for the rare , limited and discontinued, having read your blog on fake and the hundreds of sellers on eBay all claiming to have old new stock , I don’t know where to go to source older charms, are there clubs etc that have sales sections …. Are you able to recommend sellers ? Some of the retails sites are just way to cheap to be genuine. These scoundrels are really ripping us off taking genuine customers away from Pandora must impact the retail prices. Anyway any direction would be amazing. I need a dancing lion, any suggestions ?? I love your blog and have learned so much, thank you for your amazing blog.

    Reply
  9. Heather
    December 31, 2017 at 8:00 pm (2 months ago)

    Thank you so much Ellie for all you do on this site. I wish I would have found you earlier before I purchased my first bracelet this year. Even though I enjoyed my experience in the Pandora Store and had a knowledgeable sales person I should have followed my gut and bought the bigger size bracelet. I did explain to her chances of me gaining weight are “pretty good!” and with the summer humidity I will expand ;) and I did. My bracelet never stretched like the sales person and the Pandora site state may happen. Plus I never thought that the once I fill the bracelet with charms it becomes tighter. Thank you for all the information, photos, styling ideas, release dates, sales info, etc., etc. that you supply! You are a wonder and I don’t know how you find the time to do it for the UK let alone the rest of the world, I’m USA. I also enjoy everyone’s comments, I learn so much. For me Pandora is an investment in the sense that it is not costume jewelry that I wear one season and done. I think about what I am going to buy and save to get it. I have a traditional charm bracelet from my childhood and last year when we went to Disney I was going to add to my bracelet only to discover that they have shifted to Pandora. I didn’t buy anything then and there but went home to think and think and think. So here I am collecting the Disney line, having fun and smile every time I look at my wrist. To end my long story I did get a bigger bracelet for Christmas, Disney parks, and it is much more comfortable and easier to put on. My other Mickey bracelet I may leave empty when wearing. I hope anyone thinking about Pandora finds your site first! Thanks again!

    Reply

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